What Is Jira Service Desk

Jira products share a set of core capabilities that you ll want to understand to get the most out of jira service desk. Deliver exceptional it service fast. Support agents can then work on these requests tracked as issues in a queue.

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Employees and customers can submit help requests to your support team through a customer portal via email or through an embedded widget on your site.

What is jira service desk.

Feature suggestions and bug reports. Answers support and inspiration. Jira service desk is a help desk request tracker brought to you by atlassian with jira service desk you can easily receive track manage and resolve requests from your team s customers. Jira service desk is software built for both internal and external support.

Spin up new services with jira service desk s intuitive codeless setup and configuration. A service desk agent sees the request in their jira service desk queue and looks into the issue. Usage and admin help. Provide it service and support without the cost and complexity of traditional itsm solutions.

Your customer and other participants use the portal or email to discuss the request with your service desk agent who works in jira service desk. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Customers can send requests by email a customizable help center and an embeddable widget.

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